Terms and Conditions updated 25th February 2009 

• Workshop/lecture placement is strictly first come first served.
• Registration forms/online registrations should be accompanied with full payment,unless otherwise specified/arranged, which confirms your place in the workshop.
• Workshops will be confirmed to proceed within two to four weeks of the start date.
• Please check the workshop is confirmed, you’re registered and workshop dates prior to confirming any travel arrangements. HQH does not accept any liability for booked flights etc on unconfirmed workshops. 
• If any course is cancelled by HQH, a full refund of all received payments will be given or credited to subsequent workshops/lectures.
• Full refunds will be not be given for cancellations made by students as per the following schedule: Cancellations 8-44 days prior to the workshop start date receive 75% refund of total amount of fees paid to date. Cancellations 7 or less days prior to the workshop start date receive no refund.

• Procedure – The student must write to HQH requesting the Money Back Guarantee and explain why they are dissatisfied. HQH will review the request and contact the student directly to discuss. Where the complaint is upheld and the materials (manuals and any other texts, handouts etc) have been returned to HQH, the student will be issued a refund of the fees (excluding catering/accommodation/travel etc costs where relevant). Alternatively the refund of the fees can be allocated as a credit for another HQH organized workshop/lecture to be taken within 12 months. Refunds will not be given unless all materials are returned.